DELIVERY AND RETURNS

ELLE S’APPELLE MONSIEUR DELIVERS WORLDWIDE.

SHIPPING COSTS ARE OFFERED FROM 500€ OF PURCHASE.

DELIVERY.

BYUING A CLOTHE ELLE S’APPELLE MONSIEUR IS ALSO ADHERE TO OUR VALUES. IN ORDER TO CREATE FOR YOU LITTLE UNIQUE PIECES OF CLOTHES WE WORK WITH SMALL BELGIAN SUPPLY CHAINS, WE PROMOTE CRAFTMANSHIP AND QUALITY AS WELL AS DURING THE FABRICATION THAN THE FABRICS. FUTHERMORE, TO AVOID ANY WASTE WE WORK WITH NO STOCK.

THOSE DELIBERATE AND THOUGHTFULL CHOICES HAVE AN IMPACT ON THE FABRICATION AND DELIVERY DELAYS. IN ORDER TO WORK IN THE REALITIES OF PRODUTION AND TO WORK IN THE HUMAN RESPECT WE HAVE FIXED THESE ONES TO ONE MONTH AND WE NEITHER TREAT OR SEND ANY ORDER DURING THE HOLIDAYS AND LEGAL PUBLIC HOLIDAYS IN BELGIUM.

ELLE S’APPELLE MONSIEUR IS NOT RESPONSIBLE IF THE DELAYS OF PRODUCTION OR DELIVERY INCREASE AS LONG AS THE REASON OF THIS LAG IS CONSIDERED AS A CASE OF FORCE MAJEURE.

WE ARE NOT RESPONSIBLE FOR THE DELIVERY DELAYS CAUSED BY CLIMATE, AN ERROR OF OUR TRANSPORT SERVICE OR A BORDER CONTROL.

THE SHIPPING COSTS WILL BE MENTIONED IN YOUR CART.

DURING SPECIAL ACTIONS OFFERING THE SHIPPING COSTS OR IF YOUR PURCHASE TOTAL IS OVER 500€, THE SHIPPING COSTS WILL BE DEDUCED WHEN YOU CONCLUDE YOUR PURCHASE.

TAXES AND BORDER COSTS.

IN EUROPE ALL THE ARTICLES ARE SUBMITTED TO BELGIAN VAT OF 21%. VAT IS INCLUDED IN THE PRICES THAT ARE SHOWN ON THE WEBSITE.

COUTRIES OUTSIDE OF EUROPE ARE SUBMITTED TO BORDER COSTS. YOU ARE SUBMITTED TO THE IMPORTATION FEE, BORDER COSTS AND LOCAL TAXES IMPOSED BY THE RECEIVER COUNTRY OF THE PACKAGE. THE PAYMENT OF THOSE TAXES ARE MANDATORY IN ORDER TO MAKE YOUR PACKAGE CROSS THE BORDER. WE ARE UNFORTUNATELY NOT ABLE TO INFORM YOU OF THE AMOUNT OF THESE CHARGES. YOU CAN EVENTUALY CONTACT YOUR LOCAL BORDER OFFICE FOR MORE INFORMATION.

RETURNS.

YOU HAVE 14 DAYS FROM THE DAY OF RECEPTION OF YOUR ORDER TO RETURN IT OR ASK A REFUND. WE ONLY ACCEPT NEW ARTICLES, NOT WORN, WITH THE BRAND LABLES STILL ATTACHED. THE RETURNS WHICH DO NOT RESPECT OUR RETURN POLICY WILL BE SEND BACK TO THE CUSTOMER.

IF YOUR ARTICLE IS DEFECTIVE, YOU HAVE 14 DAYS FROM THE RECEPTION DAY OF YOUR PACKAGE TO CONTACT US AT THIS E-MAIL ADRESS INFO@ELLESAPPELLEMONSIEUR.COM SO YOU CAN ASK FOR A REFUND OR A RETURN.

THOSE ARE THE STEPS TO FOLLOW TO RETURN YOUR PACKAGE:

  1. SEND AN E-MAIL WITH ALL YOUR CONTACT INFORMATION AND THE RETURN REASON.
  2. CHOOSE THE RETURN TYPE :
    • REFUND TO BE REFUNDED ON YOUR CREDIT CARD OR BANK ACCOUNT.
    • EXCHANGE TO RECEIVE ANOTHER SIZE OR COLOR, OR IF YOU HAVE A DEFECTIVE ARTICLE.
  3. IN THE RETURN MAIL, YOU CAN WRITE YOU REMARKS AND OVERALL INFORM US OF THE SIZE OR COLOR YOU WANT IN THE CASE OF AN EXCHANGE.
    FOR A REFUND, IN CASE YOU HAVE PAYED BY CREDIT CARD YOU’LL BE REFUNDED DIRECTLY ON THIS ONE. IF YOU PAYED YOUR ORDER BY BANCONTACT OR BANK TRANSFERT, WE PLEASE YOU TO INDICATE YOUR IBAN BANK NUMBER AND SWIFT/BIC CODE WITH THE BANK ACCOUNT OWNER’S NAME.
    IF YOU RETURN YOUR ARTICLE BECAUSE OF A DEFECT, WE PLEASE YOU TO ATTACH INEVITABLY A CLEAR PICTURE OF THE FAULT.
  4. WE ASK YOU TO CLEARLY WRITE YOUR ORDER NUMBER ON THE BOX OF YOUR PACKAGE.

THE RETURN FEES ARE AT YOUR EXPENSE EXCEPT IF THE ARTICLE IS DEFECTIVE.
YOU’LL RECEIVE A CONFIRMATION E-MAIL OF YOUR RETURN.
WE RECOMMEND YOU TO SEND BACK YOUR ARTICLE WITH A TRACKING NUMBER.

RETURN ADDRESS
ELLE S’APPELLE MONSIEUR
RETURN DEPARTMENT
33 RUE DONY
4000 LIEGE
BELGIUM

EXCHANGE.

WE OFFER THE SECCOND SHIPPING DURING AN EXCHANGE. HOWEVER, THE POTENTIAL BORDER COSTS AND TAXES FEES ARE STILL IN CHARGE OF THE CUSTOMER. EXCHANGES ARE SUBMITTED TO THE SAME DELAYS AS THE FIRST DELIVERY.

REFUND.

THE REFUNDS WILL BE DONE TROUGH THE INITIAL MEANS OF PAYMENT. DELIVERY FEES ARE NOT REFUNDED. FOR E.U. FOREIGN COUNTRIES WE DO NOT REFUND THE BORDER COSTS AND TAXES BUT YOU CAN STILL DIRECTLY CONTACT YOUR LOCAL BORDER OFFICE. THE REFUND WILL BE CARRIED OUT WITHIN 3 LABOR DAYS AFTER THE RECEPTION OF YOUR PACKAGE BUT DEPENDING ON YOUR BANK IT CAN TAKE UP TO 10 LABOR DAYS BEFORE RECEIVING BACK YOUR MONEY ON YOUR CREDIT CARD OR IN YOUR BANK ACCOUNT.

© Elle s’appelle Monsieur – Nombril